Term and Conditions

Patagonia Shop specializes in premium cycling gear for dedicated riders worldwide. Our target customers include:

• Mountain bikers and road cyclists seeking high-performance equipment
• Safety-conscious riders needing protective gear
• Cycling enthusiasts looking for quality apparel and accessories
• Parents purchasing kids’ bike apparel and equipment

Our products are designed for riders who value quality, durability, and performance in their cycling gear.

2.1 User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Not use the site for any illegal or unauthorized purpose
• Not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission
• Not transmit any viruses or malicious code

2.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Patagonia Shop or its content suppliers and protected by international copyright laws. The Patagonia Shop name and logo are trademarks of our company.

3.1 Product Description

We offer premium cycling gear including:

• Bikes & Frames
• Mountain Bike Components
• Helmets & Protection (Full Face Helmets, Arm & Elbow Pads, Knee & Shin Pads)
• Men’s and Kids’ Bike Apparel
• Bike Maintenance equipment
• Hydration Packs and Bike Bags

We strive for accurate product descriptions and images, but slight variations may occur.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products at any time.

4.1 Order Process

When you place an order:

1. You will receive an order confirmation email
2. We process orders within 1-2 business days (excluding weekends/holidays)
3. You’ll receive shipping confirmation with tracking information

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase information.

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

We ship globally except to some Asian countries and remote regions.

5.2 Delivery Responsibilities

Once shipped, you become responsible for the purchased goods. Any loss or damage during transit should be reported immediately.

6.1 Return Policy

You may return most unused items in original condition within 15 days of delivery for a full refund or exchange. To qualify:

• Items must be unused, unworn, in original packaging with all tags attached
• Proof of purchase (order number or receipt) is required
• Return shipping costs are the customer’s responsibility unless item arrived damaged/defective

6.2 Return Process

To initiate a return:

1. Email our Gearhead Support Team at [email protected] with your request
2. Wait for authorization (1-2 business days)
3. Ship your return to: Patagonia Shop Returns, 4144 Lucy Lane, Vevay, US 47043
4. We’ll process your return within 3-5 business days of receipt

6.3 Refunds

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Patagonia Shop shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

• Your use of or inability to use our products
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our site
• Any bugs, viruses, or similar that may be transmitted through our site

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product.

Cycling involves inherent risks. While our protective gear is designed to enhance safety:

• No helmet or protective equipment can prevent all injuries
• Proper fit and use are essential for effectiveness
• Regularly inspect your equipment for wear and damage
• Replace protective gear after any significant impact

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the site after changes constitutes acceptance.

For questions about these Terms:

Patagonia Shop
4144 Lucy Lane
Vevay, US 47043
Email: [email protected]
Phone: +1 (414) 400-0000
Hours: Monday-Friday, 9AM-5PM EST