At Patagonia Shop, we’re committed to delivering premium cycling gear to riders worldwide while ensuring a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your cycling gear to you:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Note: We ship globally but currently cannot deliver to some Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges Policy

We stand behind our premium cycling products and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Our Return Policy

You may return most unused items in their original condition within 15 days of delivery for a full refund or exchange. To qualify for a return:

  • Items must be unused, unworn, and in original packaging with all tags attached
  • Proof of purchase (order number or receipt) is required
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Helmets & Protection (including Full Face Helmets, Arm & Elbow Pads, Knee & Shin Pads)
  • Hydration Packs (if used or opened)
  • Personalized or custom-ordered items
  • Clearance or final sale items (marked as such on product page)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our Gearhead Support Team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Patagonia Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]]

I confirm that the item is unused and in its original packaging with all tags attached.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized, package your item securely and include:

  • The original packing slip or order confirmation
  • A copy of your return authorization email

Ship to:
Patagonia Shop Returns
4144 Lucy Lane
Vevay, US 47043

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it and process within 3-5 business days. You’ll receive an email confirmation when completed.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

Exchanges

For size or color exchanges:

  • Follow the return process above
  • In your request email, specify the replacement item you’d like
  • We’ll ship your new item once we receive the return (additional shipping charges may apply)

Damaged or Defective Items

If your cycling gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll provide a prepaid return label and expedite your replacement

Need Help?

Our Gearhead Support Team is here to assist with any questions about shipping, returns or exchanges:

Thank you for choosing Patagonia Shop for your cycling needs. We appreciate your business and are committed to ensuring you’re completely satisfied with your premium bike gear and accessories.

Ride safe,
The Patagonia Shop Team