Privacy Policy

At Patagonia Shop (“we”, “us”, or “our”), operating at www.newbikegearpromo.com, we are committed to protecting the privacy and security of our customers’ information. As a global provider of premium cycling gear and accessories, we understand the importance of maintaining your trust while delivering exceptional service.

1. Information We Collect

To provide our services and enhance your shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, payment method, and order history.
• Technical Data: IP address, browser type, device information, and operating system for website optimization and security.
• Usage Data: Pages visited, time spent on site, and navigation patterns to improve our website functionality.
• Communication Data: Records of customer service interactions and preferences for communication.

2. How We Use Your Information

Your data helps us provide and improve our services in the following ways:

• Process orders and deliver cycling gear worldwide (excluding some remote Asian regions)
• Provide customer support for products like mountain bike components and protective equipment
• Enhance website functionality and personalize your experience with cycling products
• Send service-related communications and promotional offers (with your consent)
• Prevent fraud and ensure transaction security with our military-grade encryption
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We may share your information in limited circumstances:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures to protect your cycling gear purchases and personal data:

• All transactions protected with 256-bit SSL encryption
• PCI-compliant payment processing with tokenization technology
• Secure servers with restricted access controls
• Regular security audits and monitoring systems

While we implement these measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor account activity.

5. Your Rights and Choices

As a valued member of our cycling community, you have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request restriction of processing your data
• Withdraw consent where applicable
• Lodge a complaint with a supervisory authority

To exercise these rights, contact our Gearhead team at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience for cycling apparel and equipment:

• Essential Cookies: Required for basic functions like secure checkout
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember preferences like currency selection
• Marketing Cookies: Used with consent for personalized ads

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve cyclists worldwide (excluding some remote Asian regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we offer kids’ bike apparel, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.