Welcome to Patagonia Shop’s FAQ section! We’ve compiled answers to the most common questions about our cycling gear, shipping, payments, and more. If you don’t find what you’re looking for, our Gearhead team is always ready to help at [email protected] or +1 (414) 400-0000.
About Our Products
1. What types of cycling products do you offer?
We specialize in premium cycling gear including apparel & accessories, bike components, helmets & protection, bike maintenance tools, hydration packs, and more. Our extensive menu covers everything from mountain bike components to kids’ bike apparel.
2. Are your products suitable for professional cyclists?
Absolutely! Our products are designed for cyclists of all levels, from commuters to professional riders. We offer high-performance components and protective gear that meets the demands of serious cycling adventures.
3. Do you offer eco-friendly cycling apparel?
Yes! We’re proud to offer sustainable cycling apparel options. Our free shipping on orders over $50 is our way of thanking customers who choose our eco-conscious gear.
Shipping & Delivery
4. Where do you ship to?
We ship worldwide to serve the international cycling community, excluding some remote areas in Asia. Whether you’re in Europe, Australia, or anywhere else, we’ve got you covered.
5. How long does shipping take?
Orders placed before 2 PM EST are processed within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
6. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email that works with our carrier partners (DHL, FedEx, or EMS depending on your shipping method).
Returns & Exchanges
7. What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Simply contact our customer support at [email protected] to initiate the process.
8. Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.
9. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.
Payments & Accounts
10. What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal for a smooth checkout experience.
11. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
12. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Customer Support
13. How can I contact customer service?
Our Gearhead team is available via email at [email protected] or by phone at +1 (414) 400-0000. We’re based in Vevay, Indiana (4144 Lucy Lane, US 47043) but serve cyclists worldwide.
14. What are your customer service hours?
Our team is available Monday-Friday, 9 AM to 5 PM EST. Emails received outside these hours will be answered the next business day.
15. Do you offer product recommendations?
Yes! Our Gearheads are passionate cyclists who can help you choose the perfect components, apparel, or protective gear for your specific needs. Just reach out with details about your cycling style and requirements.
Still have questions? Gear up for adventure with confidence by contacting our team today. We’re here to ensure your Patagonia Shop experience is as smooth as your next ride!